Здравствуйте. С этих образцов делали в декабре тесты BigY и Y111. И все было отлично. Не знаю что с ними там могло произойти. И почему я должен платить дважды. Написал им письмо. Посмотрю что ответят.
если не хотят высылать повторный кит бесплатно, то надо требовать возврат денег за неоказанную услугу. Есть возможность откатить оплату через банк, если платил кредиткой?
Я платил через PayPal. Думаю можно. Не хотелось бы с ними ссорится. Надеюсь все-таки получится договориться. Пока молчат правда.
Получил ответ от ФТДНА:
"Hello,
Thank you for your response. I apologize for this unfortunate situation and understand how frustrating it must be. The Family Finder test requires a high quality of sample. If the sample does not meet this quality level, it will not provide accurate results and are therefore forced to re-run the test. 98.5% of samples we process pass on the first run; only 1.5% or fewer fail. The majority of tests that do not pass on the first attempt will pass on the second; however, in rare cases where both samples fail, we require additional samples and payment to continue.
The testing process for the Family Finder limits us to two attempts without collecting additional payment to cover the lab cost. I have included a link to our Terms of Purchases which states these requirements to continue the Family Finder test. Unfortunately, kit 717869 has experienced two sample failures and will require additional samples and a payment of $50 to continue testing. Again, I apologize for any inconvenience this caused.
We, unfortunately, cannot determine what will cause each sample to fail quality control. Typically the most common causes are either not enough cells were collected on the sample swabs through inadequate swabbing techniques or there was some sort of contamination at the time of collection.
Samples should be collected first thing in the morning before brushing your teeth, using mouthwash, drinking or eating anything, putting in dentures, etc as this will cause not as many cheek cells to be collected on the swabs. If it is not done first thing in the morning before consuming anything, denture creams or food and sugary drinks could contaminate a sample and encourage bacterial or fungal growth, which would negatively affect a sample.
However, in an effort to avoid future sample failures we recommend using the test first thing in the morning before you eat anything, brush your teeth, or use any oral creams or washes.
Furthermore, certain medications and procedures used to treat cancer have also been known to disrupt the structure of DNA and can also lead to sample failures. If you are currently in treatment for cancer, have had extensive procedures for cancer, or a bone marrow transplant in the past please let me know as certain situations may cause samples to continue to fail, and in those situations, we would not recommend to move forward with a retest.
Please let me know how you would like to proceed."
Тема: Family Finder от FTDNA (Прочитано 495987 раз)