По всей видимости снип был отменен в одиночном заказе:
Thanks for your reply. I'm sorry this tester has passed away. We do still have plenty of sample left to test, so further purchases can be made. It was not an issue with quality control for the sample. Unfortunately, the lab is unable to process some SNPs as individual orders. In this scenario, it is the lab's policy to inform the customers who have purchased those SNPs, offer the option of a full refund or a full credit towards a different purchase, and remove that individual order from our product catalog.