Мне тут рассказали что если они забраковали кит по качеству а ты не можешь им прислать новый образец (нет невозможности взять повторно) - то они не возвращают деньги. Вообще, даже со штрафом. Никто пока не сталкивался?
«If additional samples are not obtainable for tests run on Sanger and NextGen Sequencing (mtDNA Full Sequence, Y-DNA37, Y-DNA67, Y-DNA111, and BIG Y), Family Tree DNA may credit or refund, at its sole discretion, the cost of the test minus a $10 USD shipping and handling fee as well as a 25% lab processing fee for orders greater than $79 USD. We do not offer credits or refunds for products when the retail price of the order was equal to or less than $79 USD. This includes sale pricing.
The Family Finder test uses a microarray chip that is sensitive to the quality of the DNA sample. As a result, our Family Finder testing and refund policy differs from our other tests. We limit Family Finder testing to two attempts. Almost all (98.5%) of Family Finder tests process successfully on the first attempt with a good quality customer swab. Should the first attempt fail, we rerun the test with a second, separate DNA extraction from the secondary sample in our office. If we do not have a secondary sample, a new sample kit will be sent. No refunds will be issued after failed testing if an additional sample is needed and is not obtainable.
The following refund policies apply:
For Family Finder tests purchased prior to the last 12 months or as an upgrade to a kit ordered over 12 months ago, if the secondary sample fails, you will be sent a new set of vials and swabs so that we can perform a new test for free.
For Family Finder tests purchased during the last 12 months, if the secondary sample fails, you will be contacted regarding the possibility of a third testing attempt with a new sample for a $50 US lab fee. The lab fee is charged due to the fact that, for samples that are less than one-year old, the test generally only fails because of the poor quality of the collection.»