Добрый день, подскажите как мне быть. Отправил образцы взятые у моего сына, а ему 8 лет. После получения образцов ФТДНА прислала на мэйл письмо с информацией о том, что в соответствии с законодательством тесты проводить можно только с 13 лет за подписью опекуна. Я этого не знал, подскажите как выйти из положения чтобы они провели тестирование.
Dear Kit Manager,
We are contacting you in regards to kit ххххххх. Our shipping department has received samples for this test kit with a release form marked with a Date of Birth indicating the tester is under 13 years old. Under our Terms of Service, persons under 18 can be tested with the signature of their parent or guardian, provided that they are 13 or older; however, testing of individuals under 13 is not permitted due to various regulations in place to protect children's privacy on the internet.
Please reply with the date of birth and age of the tester whose samples are in the vials for kit хххххх. Please be certain because we will not be able to cancel the test or provide refunds for the test kit after the testing process has begun, as stated in our refund policy. Please note that the samples cannot be checked in nor can processing start until we have an answer to this. I hope to hear back from you soon.